Help and FAQs

Order & Payment

HOW CAN I PAY?

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Shop Pay, Google Pay.

HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, use our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

 CAN I AMEND MY ORDER?

Unfortunately, we are unable to cancel or amend orders once they have been placed.

Shipping & Returns

WHAT ARE THE SHIPPING COSTS AND TIMEFRAMES?

All orders are Royal Mail Tracked 24 hour delivery, delivered within 2-4 working days.

All orders over £100 have free shipping with Royal Mail 24 hour tacked

HOW DO I RETURN MY ITEM?

Please use this helpful link for; Returns Explained

WHERE DO YOU SHIP TO?

 We currently ship to the United Kingdom

CAN I EXCHANGE MY ITEM?

Please note, we no longer accept exchanges, including rings.

Please feel free to Contact Us if you have any questions.

 RECEIVING YOUR REFUND

Please use this helpful link for;  Returns Explained 

Our Jewellery

WHAT MATERIAL IS MCRAE AND SODEN JEWELLERY MADE OF?

Please use this link for the materials that we use at McRae & Soden;  We love recycled materials

HOW DO I TAKE CARE OF MY JEWELLERY?

Please find this helpful link on how to care for you jewellery

Tips for caring for your Mcrae & Soden pieces

HOW IS MCRAE AND SODEN JEWELLERY PACKAGED?

We ship all our jewellery in recycled cardboard packaging, also sourced through a long-standing and trusted partnership with a reputable supplier.

We’ve chosen not to include jewellery bags or boxes so that our packaging can be easily recycled after you receive it, helping us reduce waste and care for the environment together.

Warranty and Care

HOW TO CARE FOR YOUR JEWELLERY

Please find this helpful link on how to care for you jewellery

 Tips for caring for your Mcrae & Soden pieces

Please find this helpful link on our warranty conditions

 Warranty

Product Sizing

HOW DO I DETERMINE WHAT RING SIZE I AM?

Please find this helpful link for finding your ring size and other jewellery sizing;

Mcrae & Soden Size Guides